Made in Rockford, Illinois · North American hard maple · Manufacturing since 2011
EMPIRESKATEBOARD MANUFACTURING
Store Get a Quote
Customer Policy

Returns & Refunds

We want customers to know exactly what happens if a stock product needs to be returned. Eligible unused products may be returned within 30 days of delivery, subject to the conditions below.

30 DaysEligible returns must be requested within 30 days of delivery.
Customer-Paid ShippingThe customer is responsible for return shipping on standard returns.
15% Restocking FeeA 15% restocking fee is deducted from approved standard returns.
Unused ConditionReturned products must be unused, unmodified, and in resalable condition.

Eligible Returns

Empire Skateboard Manufacturing accepts returns of eligible stock products when the return is requested within 30 days of delivery. Items must be unused, unmodified, and in resalable condition.

  • Customers are responsible for the cost of return shipping.
  • A 15% restocking fee is deducted from the merchandise refund.
  • Original shipping charges are non-refundable.
  • Returns must be approved by Empire Skateboard Manufacturing before the product is shipped back.

Products That Cannot Be Returned

Products that have been used, installed, altered, or made specifically for a customer are not eligible for a standard return.

  • Skateboard decks that have been gripped, mounted, drilled, ridden, cut, or otherwise modified.
  • Skateboard veneer that has been cut, glued, pressed, stained, dyed by the customer, or otherwise altered.
  • Custom-manufactured skateboard decks and other made-to-order production.
  • Custom-printed products and personalized products.
  • Custom molds, tooling, fixtures, jigs, and other customer-specific manufacturing items.

Damaged, Defective, or Incorrect Orders

If Empire ships the wrong item, or an item arrives damaged or defective, that is handled separately from a standard return. Contact us promptly with your order number and clear photos of the product and packaging so we can review the issue and determine the appropriate resolution. Approved claims for an Empire shipping error or verified damage/defect are not subject to the standard 15% restocking fee.

How to Request a Return

Before sending anything back, contact Empire Skateboard Manufacturing with your order number, the item you would like to return, and the reason for the return. If the return is eligible, we will provide return instructions. Packages sent back without prior approval may be delayed or refused.

Refunds

Approved refunds are issued after the returned merchandise has been received and inspected. The refund is sent to the original payment method, less the 15% restocking fee and any non-refundable original shipping charges. The time it takes for the refund to appear after we issue it depends on the customer's bank or payment provider.

Return Shipping

For standard returns, the customer is responsible for arranging and paying for return shipping. We recommend using a trackable shipping service and packaging the product carefully. Empire Skateboard Manufacturing is not responsible for return shipments that are lost or damaged in transit.

Policy last updated: September 1, 2026.

Start a Return

Contact us before shipping a return so we can confirm eligibility and provide instructions.

Email: sales@empireskatemfg.com
Phone: 779-777-8058
Empire Skateboard Manufacturing
1123 18th Ave
Rockford, IL 61104